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Finally, ask how the vendor handles onboarding for the specific transition the school is making, whether that is a first MIS, a migration from a previous system, or a rollout across several schools in a trust. A vendor with a clear, specific answer to this question, rather than a generic implementation timeline, is usually the one that has done this particular kind of transition before.
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Start with the support model. Ask specifically whether support is UK-based, what hours it operates, and what the guaranteed response time is for a genuine outage versus a routine query. A vendor's answer here should be specific and contractual, not a general assurance about "excellent customer service," which means little without a defined service level attached to it.
Procurement in the government and Catholic school sectors comes with obligations that a generic feature list will not capture. Before comparing any school management information system, set out the sector requirements you must meet, then judge each provider against them.
Find out more at school MIS.
Data portability is the second essential question, and it should be asked before any enthusiasm about features clouds the discussion. If the school ends the contract in three or five years, can it export its full historical data, in a usable format, without additional fees or delay? Get this answer in writing as part of the contract itself, not as a verbal assurance during the sales process, since it is precisely the point where the balance of power shifts away from the school once a contract is signed.
Explore this further at Compass Education Canteen.
Start with the support model. Ask specifically whether support is UK-based, what hours it operates, and what the guaranteed response time is for a genuine outage versus a routine query. A vendor's answer here should be specific and contractual, not a general assurance about "excellent customer service," which means little without a defined service level attached to it.
Procurement in the government and Catholic school sectors comes with obligations that a generic feature list will not capture. Before comparing any school management information system, set out the sector requirements you must meet, then judge each provider against them.
Find out more at school MIS.
Data portability is the second essential question, and it should be asked before any enthusiasm about features clouds the discussion. If the school ends the contract in three or five years, can it export its full historical data, in a usable format, without additional fees or delay? Get this answer in writing as part of the contract itself, not as a verbal assurance during the sales process, since it is precisely the point where the balance of power shifts away from the school once a contract is signed.
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